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Privacy Policy

A legal disclaimer

At Paraglow, we are committed to protecting your privacy and handling your personal information with care, transparency and security. This Privacy Policy explains how we collect, use, store and share your personal data when you visit our website, make an enquiry, book a service or otherwise interact with us.

 

 

1. Who we are

 

 

Paraglow is a cleaning service provider. For the purposes of data protection law, Paraglow is the data controller of the personal information you provide to us.

 

Business name: Paraglow Cleaning Co.

Email: hello@paraglowcleaning.co.uk

Phone: +447597038236

 

 

2. The information we collect

 

 

We may collect and process the following personal information:

 

  • Your name

  • Your email address

  • Your telephone number

  • Your home or property address

  • Booking details and service preferences

  • Access instructions you provide for your clean

  • Payment and billing information

  • Communications you send to us by email, phone, contact form or message

  • Website usage information, such as IP address, browser type, device information and cookie-related data

 

 

 

3. How we collect your information

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We collect personal information when you:

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  • Request a quote

  • Make or manage a booking

  • Contact us by phone, email or message

  • Sign up to receive marketing communications, where applicable

  • Browse our website

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4. How we use your personal information

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We use your information to:

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  • Respond to enquiries and provide quotes

  • Arrange, manage and deliver cleaning services

  • Confirm, reschedule or cancel appointments

  • Process payments and maintain billing records

  • Communicate with you about your booking

  • Improve our website, services and customer experience

  • Send important service updates or administrative messages

  • Send marketing communications where you have chosen to receive them

  • Comply with legal, tax, accounting and regulatory obligations

 

 

 

5. Our lawful bases for processing

 

 

We process your personal information only where we have a valid legal basis to do so. Depending on the circumstances, this may include:

 

Contract

Where processing is necessary to provide a quote, arrange a booking, deliver a service, manage your appointment or take payment.

 

Legitimate interests

Where processing is necessary for the running and improvement of our business, including responding to enquiries, managing bookings, maintaining records, improving our services and protecting our business from misuse.

 

Consent

Where you have given us permission to use your information for specific purposes, such as certain marketing communications or non-essential cookies. You can withdraw your consent at any time.

 

Legal obligation

Where we need to process or retain information to comply with legal, tax, regulatory or accounting requirements.

 

 

6. How we share your information

 

 

We may share your personal information with:

 

  • Independent cleaners where necessary to deliver your booking

  • Stripe and other payment service providers for secure payment processing

  • Booking, scheduling and CRM software providers

  • Website, hosting and IT service providers

  • Professional advisers such as accountants, insurers or legal advisers where necessary

  • Regulators, law enforcement or other authorities where required by law

 

 

We only share personal information where it is necessary for the operation of our services and the delivery of your booking.

 

 

7. Independent cleaners

 

 

Paraglow works with independent cleaners to deliver cleaning services. Where necessary, we may share relevant booking information with an independent cleaner so they can carry out your service. This may include details such as your name, property address, booking time, service type and any relevant access instructions.

 

 

8. Payments

 

 

We use Stripe to process payments securely. We do not store your full card details on our own systems. Payment information is processed in accordance with Stripe’s own privacy and security practices.

 

 

9. Booking software and CRM systems

 

 

We use booking and customer management software to manage enquiries, appointments, customer records, scheduling and service communication. This helps us operate efficiently and provide a smooth and reliable booking experience.

 

These providers may process personal information on our behalf for the purpose of managing bookings and supporting our services securely.

 

 

10. Marketing communications

 

 

We may send you updates, offers or promotional content if you have asked to receive them or where we are otherwise permitted to do so by law. You can opt out of marketing communications at any time by using the unsubscribe link in an email or by contacting us directly.

 

 

11. Cookies and website tracking

 

 

Our website may use cookies and similar technologies to help the site function properly, understand how visitors use it and improve performance.

 

Where required, we will ask for your consent before placing non-essential cookies on your device. You can also control cookies through your browser settings.

 

 

12. How long we keep your information

 

 

We only keep personal information for as long as necessary for the purposes for which it was collected, including for legal, accounting, tax, insurance and record-keeping requirements.

 

As a general guide, we may retain:

 

  • Enquiry information for a reasonable period where no booking is made

  • Booking and service records for as long as necessary to manage customer relationships and business records

  • Financial and transaction records for as long as required by law

  • Marketing preference records until you unsubscribe or ask us to stop

 

 

 

13. Data security

 

 

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, disclosure, alteration or destruction.

 

Although we work hard to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

 

 

14. Your rights

 

 

Depending on your circumstances, you may have the right to:

 

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information

  • Request restriction of processing

  • Object to certain types of processing

  • Request transfer of your data where applicable

  • Withdraw consent where processing is based on consent

 

 

If you would like to exercise any of these rights, please contact us using the details below.

 

 

15. Complaints

 

 

If you have any concerns about how we use your personal information, please contact us and we will do our best to resolve the matter.

 

You also have the right to make a complaint to the Information Commissioner’s Office (ICO) if you believe your data has been handled improperly.

 

 

16. Third-party links

 

 

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties, and we encourage you to read their privacy policies before providing any personal information.

 

 

17. Changes to this Privacy Policy

 

 

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or the way we handle personal information. Any updates will be posted on this page with a revised effective date.

 

 

18. Contact us

 

 

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

 

Paraglow

Email: hello@paraglowcleaning.co.uk

Phone: +447597038236

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